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Show your work
Best practices are defined by documenting day-to-day efforts, and repeatable tasks. Then reviewing tasks in order to make incremental changes that: stop, start or rearrange workflows to maximize resource usage.
Under promise, to over deliver
Timing is everything. The ability to give your customers a real-time and educated estimate for your Removal tech to arrive on site can make all the difference in the eyes of a funeral director with impatient family members waiting
Bill with confidence
Itemized invoicing provides your customers with less chances to dispute your fees and consumables used when it is documented. On fixed rate contracts, see where you are making money , then know when to renegotiate rates or mileage reimbursements with actual data.
Just in case...
Ensure you have documentation of each step. Sometimes things go wrong, but the ability to assign or redirect blame when there are discrepancies in care or process can save you more than just your reputation.
Instant access to documents
No more waiting for paper documents to be scanned or returned to the office before forwarding on to the Funeral Home. Receive documents as soon as they are signed at the pick-up location. By receiving documented approvals for services 30 minutes sooner you'll have more time to prepare, organize and maximize your team's time once the case has been delivered.
Grow with Confidence
One of the most difficult soft skills for business owner is how to ask for and receive feedback on where to apply efforts. With so many hats to wear every day: Sales, marketing, employee retention, customer expectations and billing to name just a few. The assignment of the one finite resource of time is the leading cause of failure. Period.
MorTrack assists by combining repeatable and mundane tasks relating to the "how things are done" and makes time for the "Why you are a better choice than our competitors".
Work on your business, not in it.
Emotional Feedback
The day-to-day efforts for Removal Tech is filled with external pressures and situational resistance at every step. Repeated emotional stressors have been extensively researched and have found to be accumulative. The deathcare industry is not unique when it comes to providing extreme external empathy. Yet internally, it has been our experience that a "pat on the back" or a "Take a day off" simply isn't enough support to combat the situations that are encountered by these brave and compassionate "last responders" .
Distributing Case Loads
Any organization with more than two Removal Tech's has to manage workloads. It is a balancing act to ensure each person has enough work, the workload is consistent, and in some cases not overloading. With the employee shortages and employee emotional well being a growing reason for leaving a company. Burnout is not a situation you or your employees want to be in or can afford.
See how Mortrack solved chain of
custody concerns for
ABC FUNERAL HOMES
Support
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Integrations
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